Client Policies

Customer Service

At AAA, our customer service policy is to ensure a positive experience for both students and parents navigating the college admissions process. We are committed to responding to client inquiries within one-two business days of receiving a message.

Our regular weekly business hours for college planning meetings, phone calls, text messages, and emails are as follows:

  • Sunday: 3:00 PM - 8:00 PM

  • Monday - Thursday: 9:00 AM - 8:00 PM

  • Friday: 9:00 AM - 12:00 PM

Please note: Meetings are scheduled on a first-come, first-served basis and must be booked at least 48 hours in advance. We are closed on state and federal holidays, Friday afternoons/evenings, and Saturdays. If a client contacts us outside of business hours, our staff will respond on the next business day.

Payment

  • Clients are required to pay either 50% or the full amount specified in our contract at the time of signing.

  • All payments must be submitted before services and communication begins.

  • If a client fails to make payment by the due date, a follow-up invoice will be issued with a firm deadline of two weeks. If payment is not received by this deadline, all communication will be suspended until payment is made, and a $100 late fee will be assessed.

  • Eric is the best and works tirelessly on your student's behalf!

    - Amy M., Mother of University of Georgia and Clemson University students