At AAA, our customer service policy is to ensure a positive experience for both students and parents navigating the college admissions process. We are committed to responding to client inquiries within one to two business days of receiving a message.

Our regular weekly business hours for college planning meetings, phone calls, text messages, and emails are as follows:

• Monday - Thursday: 9:00 AM - 9:00 PM

• Friday: 9:00 AM - 12:00 PM

• Saturday: Closed

• Sunday: 12:00 PM - 9:00 PM

Please note: Meetings are scheduled on a first-come, first-served basis and must be booked at least one week in advance. We are closed on state and federal holidays, Friday afternoons/evenings, and Saturdays. If a client contacts us outside of business hours, our staff will respond on the next business day.

• College Planning Clients: Payment of either 50% or the full amount specified in your contract is required at the time of signing.

• Academic & AP Tutoring Clients: Monthly payments must be submitted before services begin.

• Test Prep Tutoring Clients: Full payment is required at the start of the session.

Please note: All payments must be submitted before services and communication begin. If a payment is not received by the due date, a follow-up invoice will be issued with a firm two-week deadline. If payment is not received by this deadline:

• All communication and services will be suspended until payment is made.

• A $100 late fee will be applied.

We understand that schedules can change and will do our best to accommodate your needs. To ensure availability, we kindly ask families to follow the guidelines below when requesting a change to their appointment:

• Notice Required: We request a minimum of 2 business days’ notice to reschedule any college planning meeting.

• Rescheduling Timeline: Upon receiving your request, we will make every effort to reschedule your appointment within two weeks of your preferred date and time.

• Limited Availability: If we are unable to accommodate your rescheduling request within that timeframe, we will schedule your meeting for the next available opening and notify you if an earlier time becomes available.

We appreciate your understanding and cooperation as we work to support all of our families in the college admissions process.

We understand that schedules can change and will do our best to accommodate your needs. To ensure availability, we ask families to follow these guidelines when requesting a change to a tutoring or test prep session:

• Notice Required: Please provide at least 24 hours’ notice to reschedule any tutoring or test prep session.

• Rescheduling Timeline: Once we receive your request, we will make every effort to reschedule your session within one week of your preferred date and time.

• Limited Availability: If we are unable to accommodate your rescheduling request within that timeframe, your session will be scheduled for the next available opening. We will notify you immediately if an earlier slot becomes available.

We appreciate your understanding and cooperation as we work to support all of our students effectively.